Prices: The price includes accommodation plus any board indicated. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional. We accept the following forms of payment: cash, debit cards, credit cards, but no cheques.

Payment Details: When booking a room we will require your valid credit/debit card details to secure the reservation. No deposit will be taken (please see our Cancellation and Insurance section). Note that we will charge 2% on all credit cards but not for debit cards.

Pets: We regret that we no longer accept dogs.

Cancellation and Insurance: Once you have booked your stay our agreement is a legal contract, with a valid debit/credit card required at the time of booking as security against cancellation. If the booking is cancelled within 14 days of arrival (from 3:00 pm that afternoon) then the first nights tariff will be deducted from your debit/credit card used to secure the booking. If the booking is cancelled within 3 days of your day of arrival (from 3:00 pm that afternoon) or in case of a no show, then the full amount of your booking will be charged to your credit/debit card. Whether booked directly through us, or from a booking agent, if, for whatever reason, other than any gross error on our part in failure to provide the advertised accommodation, you wish to leave before your agreed stay duration, you will be charged the full amount based on the number of nights stated in your reservation. Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Room Choice: We are happy to book you in to the bedroom of your choice if the booking is made direct through us and not through any third party booking agencies. If in the rare occasion we have to move you to another room (due to unforeseen problems), we will contact you before you arrive. If the alternative room offered has the same facilities as the original bedroom then no deposit refund will be given if the guest chooses to cancel their booking. This will only amount to the deposit paid and not the total cost of their stay. If the bedroom offered is not of an equal standard, and if the guest wishes to cancel, their deposit will be returned.

Bedroom Toiletries: Please do not remove any 'Pure Lakes' toiletries from the bedrooms. They can be purchased at the reception desk if the guest wishes to buy any item. If we find any to be missing from the bedrooms when the guest leaves their payment credit/debit card will be charged £6.00 per item.

Arrival: Your accommodation will be available to you from 3:00 pm on the day of arrival, unless otherwise arranged. Please let us know if you plan to arrive after 10pm.

Departure: Please be ready to leave your accommodation by 10:30 am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure unless otherwise arranged.

Damages and Breakage's: Please take care with our accommodation. You are responsible and liable for any breakage's or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakage's, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this.

Smoking: Smoking is not allowed in the house. Any sign of smoking in the bedrooms or any other part of the building will result in the occupant being charged a £40 cleaning fee. There is an outside veranda with seating where smoking is permitted. Ashtrays are provided in the veranda, please use these and not the garden.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions in the house or gardens, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data: Any data gathered during the course of a booking may be held on computer. All data is secure and is not available to any third parties.